The install they remember, the review you needed
You’re in more homes in a month than most trades see in a season. That’s a lot of goodwill going unconverted. Set a job-value rule once and every install that clears it sends an engraved gift — with the review request timed to delivery.
Fires when a job or invoice is completed · Ten-minute setup · First month free if you don’t get a review
Sound familiar?
What actually happens for HVAC and plumbing companies
Volume without reputation
Hundreds of jobs a year and a review count that doesn’t reflect any of it. Every finished install is a review you didn’t collect.
Techs shouldn’t have to ask
Handing your technician a review script is asking them to be a salesperson at the worst possible moment. Most won’t do it, and they’re right not to.
Emergency work has no memory
You saved their weekend. Six months later they can’t remember your company name, and they Google it all over again next time.
How it runs
Set it up once. Then it just happens.
- 1
Connect your system
We listen for the moment a job or invoice is completed. The customer’s name and address come across with it.
- 2
Pick your default gift
Most HVAC and plumbing companies start with the The Tumbler Kit. Set a value rule if you want bigger jobs to get more.
- 3
We engrave and ship
Hand-engraved in our shop, packed, and out the door — usually within two business days.
- 4
The review request fires on delivery
Not on a schedule. The moment the carrier says it landed, while they’re holding it.
What changes
- Reviews from installs without your techs asking
- A value rule so small jobs don’t eat your margin
- Your name on the counter for the next emergency
- Attribution by technician and crew
The math
$8,000–15,000 per install
Gift on installs, skip the service calls — your rule, set once.
Run your numbersIntegrations
Works with what HVAC and plumbing companies already run
Your system already knows who the customer is and when the job ended. We just listen for it — no spreadsheets, no re-typing addresses.
ServiceTitan
Connect via ZapierFor HVAC and plumbing operations running ServiceTitan. Set a value threshold so installs get the gift and service calls do not.
Housecall Pro
Connect via ZapierHigh job volume means review volume — if you actually ask. Set a value threshold and let the big jobs earn the reviews.
Zapier
Connect via ZapierRunning something not on this list? If it talks to Zapier, it talks to us. Pick your trigger, map two fields, done.
Pricing
A plan that matches your job volume
Credits roll over for 90 days, so a slow month doesn’t waste anything. Pause for the off-season any time.
Pro
For the crew closing a job or two a week.
5 credits a month
- CRM integration and auto-send
- Delivery-triggered review requests
- Referral tracking
- Credits roll over 90 days
- Dashboard and monthly ROI email
Crew
For teams running multiple crews and job types.
10 credits a month
- Everything in Pro
- Multiple users and crews
- Per-crew review attribution
- Priority production
- Signature Basket eligible
Fleet
For multi-location operators, franchises, and contractor networks.
Volume credits
- Everything in Crew
- Multi-location rollout
- Location-level reporting
- Co-branded packaging
- Dedicated account team
Pay annually
10% off, your full year of credits available up front so you can spend them in season, plus 4 bonus Tumbler Kit credits.
Off-season pause$99/mo
$99 a month keeps your integration live and reviews landing from gifts already out there. Credits keep banking at half rate. Pick it back up when the season turns.
Credits roll over
Unused credits stay good for 90 days, banking up to twice your monthly allotment. Slow month, no waste.
How credits work
One credit is one standard gift. Bigger gifts cost more credits — so you can send a Tumbler Kit on a service call and a Signature Basket on a full replacement, out of the same balance.
1credit
The Tumbler Kit
$89 à la carte
2credits
The Board Set
$149 à la carte
3credits
The Signature Basket
$249 à la carte
Questions
What HVAC and plumbing companies ask
We do a lot of small service calls. Won’t this get expensive?
That’s exactly what the value rule is for. Most companies set a threshold so full installs get gifts and $200 service calls don’t. You set it once during setup.
Does it work with ServiceTitan?
Yes, and Housecall Pro, plus anything else through Zapier. The completed job carries the customer name, address, and job total across automatically.
Can we attribute reviews to specific technicians?
Yes. If your CRM sends the technician on the job, the dashboard shows which crews are generating reviews.
Ready to stop letting finished jobs disappear?
Ten minutes to connect. Then every job takes care of its own thank-you.