You showed up on their worst day
Fire, flood, storm — you met these people in the middle of the worst week of their year. That’s a relationship most businesses never get. A gift at the end of it lands differently than it does in any other trade.
Fires when a job is marked Complete · Ten-minute setup · First month free if you don’t get a review
Sound familiar?
What actually happens for restoration companies
The relationship ends with the invoice
You were in their home during a genuine crisis. Then the job closes and you’re a line item on an insurance claim.
Reviews go to the adjuster, not to you
The homeowner remembers the claim process. Your crew’s work gets folded into a bad memory nobody wants to revisit and write about.
Referral networks need feeding
Agents, adjusters, and plumbers send you work. Nothing keeps that flowing like being the company their referrals thank them for.
How it runs
Set it up once. Then it just happens.
- 1
Connect your system
We listen for the moment a job is marked Complete. The customer’s name and address come across with it.
- 2
Pick your default gift
Most restoration companies start with the The Tumbler Kit. Set a value rule if you want bigger jobs to get more.
- 3
We engrave and ship
Hand-engraved in our shop, packed, and out the door — usually within two business days.
- 4
The review request fires on delivery
Not on a schedule. The moment the carrier says it landed, while they’re holding it.
What changes
- A warm ending to a hard job
- Reviews that separate your work from the claim
- A way to thank the referral partners who feed you
- No extra step for a crew that’s already stretched
The math
$5,000–30,000 per job
Gift on completion, whether the payer was insurance or the homeowner.
Run your numbersIntegrations
Works with what restoration companies already run
Your system already knows who the customer is and when the job ended. We just listen for it — no spreadsheets, no re-typing addresses.
JobNimbus
Connect via ZapierThe most common setup for roofing crews. When a job hits Complete in JobNimbus, the gift is already moving before anyone gets back to the office.
AccuLynx
Connect via ZapierBuilt for roofing companies already running everything through AccuLynx. Close the job, the thank-you handles itself.
ServiceTitan
Connect via ZapierFor HVAC and plumbing operations running ServiceTitan. Set a value threshold so installs get the gift and service calls do not.
Zapier
Connect via ZapierRunning something not on this list? If it talks to Zapier, it talks to us. Pick your trigger, map two fields, done.
Pricing
A plan that matches your job volume
Credits roll over for 90 days, so a slow month doesn’t waste anything. Pause for the off-season any time.
Pro
For the crew closing a job or two a week.
5 credits a month
- CRM integration and auto-send
- Delivery-triggered review requests
- Referral tracking
- Credits roll over 90 days
- Dashboard and monthly ROI email
Crew
For teams running multiple crews and job types.
10 credits a month
- Everything in Pro
- Multiple users and crews
- Per-crew review attribution
- Priority production
- Signature Basket eligible
Fleet
For multi-location operators, franchises, and contractor networks.
Volume credits
- Everything in Crew
- Multi-location rollout
- Location-level reporting
- Co-branded packaging
- Dedicated account team
Pay annually
10% off, your full year of credits available up front so you can spend them in season, plus 4 bonus Tumbler Kit credits.
Off-season pause$99/mo
$99 a month keeps your integration live and reviews landing from gifts already out there. Credits keep banking at half rate. Pick it back up when the season turns.
Credits roll over
Unused credits stay good for 90 days, banking up to twice your monthly allotment. Slow month, no waste.
How credits work
One credit is one standard gift. Bigger gifts cost more credits — so you can send a Tumbler Kit on a service call and a Signature Basket on a full replacement, out of the same balance.
1credit
The Tumbler Kit
$89 à la carte
2credits
The Board Set
$149 à la carte
3credits
The Signature Basket
$249 à la carte
Questions
What restoration companies ask
Is a gift appropriate after a loss?
Handled right, yes — and it lands harder than in any other trade. The engraving is warm and personal, not celebratory, and the card comes from you. Families keep these.
Can we send gifts to referral partners too?
Yes. Plenty of restoration companies use half their credits on homeowners and half on the agents and adjusters who send them work.
What if insurance paid for the job?
Doesn’t matter. The trigger is the job finishing. The gift is from your company to the homeowner either way.
Ready to stop letting finished jobs disappear?
Ten minutes to connect. Then every job takes care of its own thank-you.